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Gretna Surgery

Central Avenue
DG16 5NA

Tel: 01461 338317
Fax: 01461 339244

Prescription Line: 01461 339248

Out of Hours: 111


NHS Pharmacy First Scotland ( posted on Sep 24, 2020 )

Please see 'NHS Pharmacy First Scotland' section for minor illnesses that the Pharmacy can give you advice and treatment for if needed.

Flu Vaccination ( posted on Sep 24, 2020 )

There are changes to the flu vaccination programme this year. Everyone who is eligible for a flu vaccination will receive an appointment letter from NHS Dumfries and Galloway in the post.


We ask that people be patient in waiting for their appointment letter as this is a 12 week programme.

Temporary Changes due to COVID-19 ( posted on Jun 17, 2020 )

The following are currently suspended due to COVID-19 but will be gradually reintroduced when appropriate to do so:


  • Minor Operations
  • Liquid Nitrogen Clinics (Wart Clinic)
  • Ear Syringing
  • Spriometry testing for yearly reviews
  • Routine Chronic Disease Clinics
  • Weight Clinics
  • Women and Men Well Clinics
  • Removal/Insertion of Coil and Implant


Coronavirus Updates ( posted on Mar 26, 2020 )

If you need any advice on Coronavirus please visit the 'Coronavirus Updates' section on this website. Which provides you with the NHS Inform Website, how to get a self certificate if your self isolating (GP's will not be issuing sicknotes for self isolation) and general advice for Nurse/ GP appointments and advice on prescriptions. 

Thank you for your understanding at this time.  

Sleep Support Line ( posted on Nov 6, 2019 )

Sleep support for any child or young person aged 18 months to 18 years in Scotland


0800 138 6565


Open Mon to Thurs

10am to 4pm




Email: sleepscotland@sleepscotland.org

DNA Policy + Notice ( posted on Nov 5, 2019 )


Due to an increase in the number of wasted appointments through patient’s failing to attend without informing the surgery it has become necessary to implement the following policy:


If you repeatedly fail to attend appointments you may be removed from this practice list and will have to find an alternative doctor.

If you cannot attend your appointments for any reason please let us know as soon as possible, we can then offer the appointment to someone else.

Thank you for your co-operation



Gretna Surgery





Did Not Attend Policy 



Approximately around 80 appointments per month are ‘Did Not Attend’ (DNA), i.e. the patient does not turn up for the appointment and do not contact the surgery in advance to cancel/change appointment.  The effect of these is:


  • An increase in the waiting time for appointments
  • Frustration for both staff and patients
  • A waste of resources



If a patient fails to attend a pre-booked appointment a 1st DNA letter will be sent to the patient, advising them that a further occurrence could risk removal from the Practice.


If the patient fails to attend another (2nd) appointment within a six month period of the 1st DNA, a 2nd DNA letter will be sent to the patient advising them that a further occurrence could risk removal from the Practice.


If the patient fails to attend another (3rd) appointment within a six month period the matter will be discussed at a Practice Meeting with the patients registered and regular Gp present, and a decision taken as to whether to remove the patient from our list of patients.  A 3rd DNA letter will then be sent to the patient advising them the matter has been discussed at a Practice Meeting, and the decision may be taken to remove the patient from our list of patients.


New Patients


All newly registered patients must attend a new patient medical with the practice nurse, if the patient DNA’s this appointment. No appointment will be made with a Gp until the medical is completed.


Warning letters are valid for a period of 12 months. Removal based on warnings greater than 12 months old will be invalid – in this case a further formal warning and period of grace will be required.


Chronic Pain Advice ( posted on Oct 28, 2019 )

Please find below a link to a video commissioned to explain to patient's and professionals the services that Pain Association Scotland provide in Dumfries and Galloway.



Red Box Appeal ( posted on Aug 30, 2019 )

Please note the surgery no longer collect for the red box appeal due to the government taking it over. Thank you to everyone who has donated.

REMINDER ( posted on Aug 23, 2019 )

Recently we have had a few travel vaccination forms been handed in less than 6 weeks prior to the departure date of the holiday.


The nurse is unable to check your records, issue a prescription,arrange a suitable appointmen(s), administer the vaccinations/ complete the course in less than 6 weeks of your departure date.



Midwife Clinic ( posted on Aug 12, 2019 )

Please note the surgery no longer hold a Midwife Clinic.


You will now be seen at Annan Clinic and the appointments will be arrange by your midwife.

Community Mental Health Nurse ( posted on Aug 12, 2019 )

The surgery now have a Community Mental Health Nurse called Vickie Bell.


She attends the surgery every Monday and Thursday.


To arrange an appointment with her please call the Surgery on 01461 338317. Otherwise you could come and see your GP who can advise if she would be able to help with your issues/concerns and if so he would be able to book you in.


There is an information sheet at the Surgery which she advises you to read before attending the inital assessment.

Travel Vaccinations ( posted on Jan 15, 2019 )

As of January 2019 the Surgery will now be charging for travel vaccinations.


Please see below the form or if you wish to fill one in and hand it in to the surgery click here. The form needs to be handed in 6 weeks prior to you travelling to allow time for the nurse to check what vaccination you require, order the vaccines and administer them.


Please visit https://www.fitfortravel.nhs.uk/home for all travel advice including recommended vaccinations. 



Minor Aliment Scheme ( posted on Sep 14, 2018 )

HAYFEVER, ECZEMA, SORE THROAT, STICKY EYES, PERIOD PAIN...  just some of the things you or your family may suffer throughout the year. But, where would your first port of call be? Go to the medicine cupboard? Pick up the phone to make a doctor's appointment? Why not GO TO YOUR LOCAL PHARMACY? If they can't help you they will be able to point you in the right direction.


NHS Inform Website ( posted on Apr 25, 2017 )

Everyday questions about your health - Click on the link to access the website https://www.nhsinform.scot/

New System ( posted on Apr 21, 2017 )


 A New System - Receptionist Sign-Posting:

Receptionists ask you for a brief reason so they are able to point you in the right driection whether it be a Nurse, Doctor, Pharmacy... 


Please also be aware that you can self refer for the following services:




Termination of Pregnancy


Midwife (if you find out your pregnant you don't need to see a Doctor to be referred to widwifes anymore) 

Do We Have Your Mobile Number? ( posted on Oct 5, 2012 )

Occasionally we may need to contact you by telephone regarding an appointment or test results but we often find that the contact numbers we have are out of date. We would appreciate it if you could let us know if you have recently changed your telephone number or if you have a mobile telephone number that we can add to your records - simply let the receptionist know when you are next in the surgery. We are also looking into sending appointment reminders via text message in the near future in a bid to minimise DNAs.

Are You A Carer? ( posted on Oct 5, 2012 )

If you are caring for a relative or friend, please let a member of surgery staff know. We can give you advice and information on support available to you locally.

Medication Reviews ( posted on Oct 5, 2012 )

Many of our patients have a number of their medicines prescribed as repeat medicines. This means that the medicines are for longer term conditions such as medicines to treat high blood pressure or asthma and as these do not change every month, the person does not have to see a GP each time. There is a list of these medicines on the right hand side of all of your prescriptions. Please destroy all old repeat lists if you use them for re-ordering as this may lead to errors. On average 72 hours is all you need from notifying the practice that you require a further supply to the prescription being ready for collection at the surgery or your chosen pharmacy. Some medicines may need to be ordered from specialist companies which takes a bit longer and your pharmacy will let you know if this is the case. For safety and financial reasons it is very important that people do not stock-pile medicines so we would urge you to check each area where you may store your medicines and wait until you have around about a weeks supply before reordering unless going away from home for a period of time.


Ensuring that your repeat medication is up to date is also very important as should you be admitted to hospital or have to visit a GP in another area (e.g. whilst on holiday) your repeat medication can be accessed electronically through something called an emergency care summary or by looking at the list from the right hand side of your prescription form. Some of you may notice over the coming months that we have altered this list to reflect what you are actually taking by removing drugs no longer required or altering quantities so that you have approximately the same monthly amount for each regular medicine. This is important because should you inadvertently receive a medication you no longer require, due to legislation, the medicines cannot be reissued by a pharmacy or GP therefore are wasted. Currently we estimate that wasted medicines costs us locally about £1 million per year.


Sometimes medicines are issued as acute medicines i.e. are not on your regular repeat list. The prescription looks the same but from request to collection it may take a little longer as the GP has to check your notes and may need to see you before issuing another prescription.


Please help us to keep your repeat medication list as accurate as possible by letting us know if you no longer take any of your medicines. In this way we will improve your safety and reduce any unnecessary cost.

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