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Gretna Surgery

Central Avenue
Gretna
DG16 5NA

Tel: 01461 338317
Fax: 01461 339244

Prescription Line: 01461 339248

Out of Hours: 111



PLEASE ENURE WE HAVE AN UP TO DATE MOBILE TELEPHONE NUMBER TO ENABLE US TO SEND YOU APPOINTMENT REMINDERS

Other Important Information

 

Our Commitment To You

We will do our best to give you the best care that we can.


We will do our upmost to protect your confidentiality in accordance with the Data Protection and Access to Medical Records legislation.


There are several things that you can do however to help us work as efficiently as possible for all our benefit.

 

Your Responsibilities To Us

Please arrive on time for any appointment. If you are late, you will be given the choice of making a new appointment or waiting until either the person you are seeing has a gap to fit you in, or until the end of surgery.


If you cannot attend an appointment  please let us know so we can give the appointment to someone else who may need it.


When you arrive, please “clock in” with the receptionist so the computer can be updated, or the person you are seeing will be unaware that you have arrived. If you are left waiting more than 20 minutes, please tell the receptionist so she can check up what is happening for you.

 

Your appointment is for you only. If you wish someone else to be seen, please prebook an appointment for them too.


Normal appointments are for ten minutes - if you think you are going to need more time than this, please tell the receptionist when you make the appointment and they will book you a double appointment.


Inform the recpetion of what appointment you need.If you know that the appointment you are making is for a procedure (e.g. blood tests, ear syringing, heart tracing, smear, internal examination, pessary fitting, minor surgery) then the receptionist will then be able to book you in with the appropriate person. (nurse/doctor..)

 

Please keep us informed of any change in your name, address or telephone number (even if ex-directory) in case we need to contact you.

 

We have a zero tolerance policy concerning violence towards any member of the health care team. Any aggression or abuse, verbal or physical, will result in the practice requesting instant removal of the patient from the practice list and will also be reported to the police.

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